Terms of Use

1. Introduction

These Terms of Use (the “Terms”) govern access to and use of the Little Ones Lunches online ordering portal (the “Portal”), operated by Little Ones Lunches Ltd (“Little Ones Lunches”, “we”, “us” or “our”). By signing in to or using the Portal, you agree to be bound by these Terms. If you do not agree, you must not use the Portal.

2. Relationship to the Catering Agreement

The Portal is provided to support the catering services we supply to childcare centres (each, a “Centre”) under a separate written agreement (the “Catering Agreement”). These Terms do not replace or amend the Catering Agreement. In the event of any conflict between these Terms and the Catering Agreement concerning pricing, payment, notice periods or the scope of services, the Catering Agreement prevails.

3. Accounts and Access

1. Accounts are issued by Little Ones Lunches to authorized staff of the Centres we serve and to our own kitchen, delivery and administrative personnel. Accounts may not be created through self-registration.
2. Each account is personal to the individual to whom it is issued. You must keep your password and sign-in links confidential and must not share your account with any other person.
3. You must notify us promptly if you believe your account has been accessed without authorization. Activity carried out through an account is deemed to have been carried out by the account holder.
4. The Centre is responsible for informing us when a member of its staff no longer requires access, so that the account can be deactivated.

4. Orders

1. Each Centre is responsible for entering its meal orders through the Portal before the applicable cutoff. The Portal does not place orders automatically. Where no order is submitted for a day, no meals will be prepared or delivered for that day.
2. An order may be amended freely until the cutoff displayed in the Portal. After the cutoff, a Centre may submit a change request through the Portal. Change requests are accommodated at our discretion and depend on whether preparation has begun. Urgent changes should also be communicated to the kitchen by telephone.
3. A submitted order constitutes the Centre's instruction to prepare and deliver the meals specified and forms the basis on which the Centre is invoiced. The Centre is responsible for reviewing its orders for accuracy before the cutoff.
4. No meals are prepared or delivered on days marked as closed, whether by the Centre or by Little Ones Lunches for a statutory holiday or other scheduled closure.

5. Allergies and Dietary Requirements

1. The Centre is solely responsible for the accuracy and completeness of the allergy and dietary information it records in the Portal and for keeping that information current. We prepare meals in accordance with the information recorded and are not in a position to verify it independently.
2. Where a dietary requirement changes after the cutoff, the Centre must notify the kitchen directly by telephone in addition to updating the Portal.
3. Meals are prepared in a kitchen that handles common food allergens. While we take reasonable care to meet the requirements recorded, we cannot guarantee that any meal is free from trace amounts of allergens.

6. Delivery and Receipt

Each delivery is confirmed by a representative of the Centre, whose printed name and signature are recorded together with the time of delivery and the food temperatures taken on arrival. This record serves as the food-safety record of the delivery for both parties. The Centre's representative should confirm only the items actually received, and any shortage, delay or other concern should be noted at the time of delivery so that it is recorded with the confirmation.

7. Availability of the Portal

We make reasonable efforts to keep the Portal available but do not warrant that it will be uninterrupted or error-free. The Portal may be unavailable from time to time for maintenance or for reasons beyond our control. If you are unable to access the Portal, please contact the kitchen by telephone or email. The unavailability of the Portal does not cancel or amend any order already submitted.

8. Acceptable Use

You agree to use the Portal only for its intended purpose and not to:

• access, or attempt to access, information belonging to another Centre or any area you are not authorized to use;
• probe, scan or test the security of the Portal without our prior written consent;
• use automated tools, scripts or bots to access or interact with the Portal; or
• interfere with or disrupt the operation of the Portal or the systems on which it runs.

9. Intellectual Property

The Portal, including its design, software, menus and content, is owned by or licensed to Little Ones Lunches and is protected by applicable intellectual property laws. You may use the Portal and its content only as necessary to place, manage and receive orders on behalf of your Centre or in the course of your duties for Little Ones Lunches.

10. Suspension and Termination

We may suspend or deactivate an account at any time, including where the account holder leaves a Centre, where a Centre ceases to be a customer, or where we reasonably believe these Terms have been breached. Deactivation takes effect immediately. Order and delivery records are retained as described in our Privacy Policy.

11. Limitation of Liability

The Portal is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Little Ones Lunches shall not be liable for any indirect, incidental or consequential loss arising from the use of, or inability to use, the Portal, including loss resulting from inaccurate information entered into the Portal by a user. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, and our responsibilities in respect of the meals we supply are governed by the Catering Agreement.

12. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page will reflect the most recent revision, and Centres will be notified by email of any material change. Continued use of the Portal after a change takes effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

14. Contact Us

Questions about these Terms may be directed to: